I angrily replied that her tone was out of line. I replied that she knew exactly that I was there to purchase flea prevention, as she was obviously informed by the prior two staff members whom had walked away and continued to remain away. I was beside myself at what was unfolding. In an authoritarian tone (as if I was doing something objectionable) asked how she could help me. A technician walked over in a loud voice and asked why I was there if my dog was not a patient. I explained there would not be a chart since my dog was not a patient. A few minutes later the receptionist remarked she could not find a chart. I arrived and was suspiciously asked to write my last name down, and my dog's name on a post note. I called beforehand to confirm they are still selling the specific product as I always had, and was told it was available and could also be purchased as an individual dose if I did not need the box of 3.
I continued to remain a client of the office only to purchase flea topicals since I live close by without issue until today.
I ceased using the office for vet care years ago when I realized my family's dog was written off for death instead of offering alternative treatment plans. I am outraged with the unprofessional treatment I received at the hands of this office and am sharing my experience.
